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FAQ

General questions

Choose the size that best fits you with other shoe brands.

Usually sports shoe size are larger than our size (for instance a 9 in a sport shoe would be a size 8).

Round down if you are a half measurement above the shoe size. For instance a 7.5 should wear a size 7.

The largest suitable size we carry is size 10.5.

 US Size : 5 | 6 | 7 | 8 | 9 | 10 

EU Size :36|37|38|39|40|41 

Firstly try the shoe on inside the house before wearing it outside.

Make sure the foot doesn't pass the line of the insole at the front or back.

Check that the straps holding the foot well, and make sure the pinky toe isn't being pushed out by the front straps.

In other cases, exchange to a different size if needed.

     There is no alternative to physically trying on a pair and feeling them on your own feet, that is why 

Galibelle offers a first exchange for free on your first order!

Gal collection:

Gently fold the strap in half and the shorter side should be facing inside. 

For example - place the left sole on the ground, pick one of the straps and fold it in half and the shorter side should be placed on the right side of the sole.

Repeat this process for the other sole. 

Karina collection:

The buckle should be facing out.

For example - place the left sole on the ground, pick one of the straps and the buckle should be placed on the left side of the sole.

Any dirt is easiest to clean with a disposable alcohol free wipe.

It is advises to begin gently cleaning an area that is less seen on the shoe, observing if and how the wipe affect the material.

Shipping

We ships to all Hawaii islands and all of US mainland.

we also able to ship to most foreign countries. Shipping will be automatically calculated at the checkout page when both the address and shipping destination is selected.

Upon shipment of your order you will receive an e-mail from us with your order's tracking number and where you can track your parcel. 

Please note that the tracking information will not appear immediately on the USPS website after receiving the tracking number from us, it may take a few moments to a couple of hours.

You can also view your order shipping information for your order on your account after signing in.

We strive to get your shoes to you as quickly as possible, our handling time for processing your order may vary from the same day to the following excluding weekends and holidays. 

Delivery time may vary depending on your location.

If you wish you can choose faster shipping services for your order upon checkout. 

Normally it Takes 2 to 3 business days for all Hawaii islands and 3 to 5 business days to the rest of US mainland.

Returns

Of course you can.

All the details for returns and exchanges can be found in our  Refund Policy

If the order has not yet shipped please contact us Immediately so we can ship you the correct size.

If you received your order and its the wrong size, please contact us at our support email 

Galibelle offers a first exchange for free on your first order!

Within 14 days from the date of purchase In unused and resellable conditionIn the original packaging with all the tags intact

The following refund options are supported:

-Refund to the original payment method

-Refund to store credit 

For instructions on how to ship the returned products, refer to the email received after placing the return request.